Our Delivery Service
We pride ourselves on our prompt, free delivery to any location in the UK. Orders are usually despatched next working day (Mon-Fri) and we send using next-working-day courier service. Order cut off time for next day service is 4pm. Orders are only delivered Monday to Friday except by prior arrangement. Thank You.
Returns & Refunds Policy
This Section applies to business customers and consumers.
You may cancel a contract to purchase a product or products at any time within 14 days of receiving the goods (subject to the limitations set out below).
We believe that you will be delighted with your order but there may be occasions where you feel it necessary to return an item.
If you wish to return any or all of the items from your order, for any reason, you must notify us within 14 days of receipt of the goods. All goods must be returned to us complete with their original, unopened packaging, documentation and manuals for a refund within 21 days (allowing for return shipping time and our internal checks upon arrival) of notifying us of your intent to return the goods. Please note we do not refund postage for non-warranty returns. Please contact us at firstname.lastname@example.org to inform us of your wish to return the goods and obtain a returns number. Goods are not sold on a trial basis.
You are responsible for the goods until they are restored to us, and must ensure you take reasonable care of them, returning them to us at your expense. If in doubt, please phone or email for advice before returning an item to us. We strongly recommend that all returns are registered and insured when sent as we unable to compensate for lost or damaged parcels.
Our return address is Franker Supplies, 3 Station Yard, Station Road, Alston, Cumbria, CA9 3HN (Please enclose a copy of our delivery note or invoice in the returns package)
Once we receive all of the returned items, we will refund your original purchase method and you will be notified by email that this has been done. This is usually done within 3 working days of receiving the returned goods back.
Please note for goods that have been opened or where labels have been torn, tags (if applicable) have been removed, inks or labels have been inserted in a franking machine at no fault to us so overall the value of the goods have been diminished. We will be within our rights to refus
e the returned goods and they will be sent back to you at your own expense or a re-stocking fee will be charged up to the value to rectify the damage.
Faulty Goods – In the unlikely event your ordered goods are faulty please contact us by email at email@example.com to inform us. We will endeavour to rectify the situation straightaway and will arrange a replacement or refund depending on the situation once the goods have been returned. We will always work with you to achieve a satisfactory solution to any faults you may have, for a period of 12 months after date of purchase.